I bought several items for this winter and half-way through winter, they are all pilling badly and have lost their shape. I used to order from Woolovers years ago, and the quality was much better, the cardigans used to last for years. I am very disappointed.
Thank you for your feedback and we are sorry to hear about the pilling and mis-shaping of your garment. Mis-shaping of a garment can sometimes be influenced by the way the garment is washed/dried. With the exception of some (which are listed on our website), our garments should be machine washed on a low spin speed and then dried flat. Both hand washing and hanging up to dry would cause the garment to change shape. With regards to pilling, this naturally happens with wear when the longer and shorter fibres of the yarn move and intertwine. The pilling can easily be managed with a pilling comb. A member of our Customer Service team has contacted you with more information on this. Once again, we thank you for your comments and we do hope this information is helpful to you.