Delivery Information
Delivery
Our warehouse in Australia means that you can now get your favourite knits quicker than ever. Delivery now takes just 3-5 working days from dispatch* and returns no longer need to be sent back to our offices in the UK.
Delivery Cost
| Delivery Method | Price | Free Delivery On | Delivery Time (approx.) | Signature Required |
|---|---|---|---|---|
| Standard (Tracked) | $7.95 | orders over $125 | 3-5 working days from dispatch* | No |
| New Zealand (Tracked) | $14.95 | orders over $165 | 3-5 working days from dispatch* | No |
| Express (Tracked) | $14.95 | n/a | 1-2 working days from dispatch* | Yes |
*delivery may take longer in remote or rural areas
Please note: Due to excess weight, free delivery is not available on any order containing a throw or blanket
Delivery Destinations & Times
| Destination | Delivery From Dispatch (Working Days) |
|---|---|
| Sydney Metro | Up to 3 |
| Canberra Metro | Up to 3 |
| Melbourne Metro | Up to 4 |
| Vic Country | Up to 5 |
| Brisbane Metro | Up to 5 |
| Qld Near Country | 2-6 |
| Qld Far Country | Up to 2-7 |
| Far North Qld* | 3-16 |
| Adelaide Metro | 2-5 |
| SA Country | 2-6 |
| Perth Metro | 3-7 |
| WA Country | 4-7 |
| WA Country Far | 5-9 |
| Tasmania | 2-6 |
| Tasmania Remote* | 2-6 |
| Darwin City/Suburbs | 3-7 |
| Alice Springs | 4-7 |
| NT Other* | 12-14 |
*Deliveries to Islands off the coast of Tasmania, North Queensland and NT require between 9-26 days
Sales Taxes & Duties
Our packages are nearly always beneath local taxation thresholds, but on rare occasions shipping can be subject to duty and tax charges. WoolOvers are not liable for any such charges. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
All delivery times are estimated, WoolOvers cannot be held liable for any delays that may occur which are outside our control.
SHIPPING
We cannot carry out deliveries on Saturdays.
We cannot carry out deliveries on Public Holidays.
We cannot carry out deliveries at specific times of the day.
Security Checks
In order to protect you from fraudulent card use on our website, all orders are subject to security screening. Any irregularities found may mean your order is not processed.
You are responsible for checking import thresholds or duties for your delivery address before placing an order. It is also your responsibility to ensure any products you order comply with all laws and regulations of the destination country or region.
We will endeavour to assist you if customs related restrictions or delays arise when you order from us, but we are unable to provide local support.
International Delivery
If you wish to send your goods outside of Australia please visit our WooloversLondon site