You may return any item within 28 days of purchase for a refund providing it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days. Unfortunately we are unable to process exchanges. Due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded.
To return your item, please complete the reverse side of your delivery statement and enclose it with the garment. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.
Send your parcel to:
Coghlan Sydney Pty Ltd |
Po Box 6890
WETHERILL PARK
NSW
2164
28 Days* to return your items
You may return any item WITHIN 28 DAYS of purchase for an exchange or refund providing it is in its original condition.
*For Sale, Clearance or Outlet items, this period is reduced to 14 days.
How long does it take to receive my refund or exchanged item?
We aim to process all returns as quickly as we can. This usually takes no longer than 5 days. After a refund payment has been processed, it can take three to four days for it to appear on your credit card statement or the original payment method used. When we have dealt with your parcel we will confirm this to you by email.
Please note that we can process your return only after it has been delivered to us by your courier of choice.
*During our most busy times, it can take longer to process your returns.
Do I have to pay for Postage?
Via AusPost the cost will depend on the size and weight of the garment/s. To get the cheapest rate, use the small parcel size if possible.
We are unfortunately unable to offer free return postage. If we did this, the price of our garments would have to increase.
Which items can I return?
You may return any item within 28 days of purchase for a refund providing it is in its original condition.
Due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded.
How to Return a Parcel?
To return your item, please complete the reverse side of your delivery statement and enclose it with the garment. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.
Send your parcel to:
Coghlan Sydney Pty Ltd |
Po Box 6890
WETHERILL PARK
NSW
2164
How long do I have to return my item?
You have up to 28 days to return your WoolOvers item, provided it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days.
How to pack my return?
You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us. The bag should have a tape that you can re-use.
If you don't have the pack that the items arrived in, you can use any other packaging, as long as it provides good protection of the items within.
Where possible please use a recyclable bag or other recyclable materials.
How much does it cost to return WoolOvers goods?
Via AusPost the cost will depend on the size and weight of the garment/s. To get the cheapest rate, use the small parcel size if possible.
We are unfortunately unable to offer free return postage. If we did this, the price of our garments would have to increase.
How can I get a refund on my item?
To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. Make sure you check the "Refund" column and please include the name or product code of the unwanted garment.
Items from multi-buy offers cannot be refunded individually, you must return all items in that offer for a full refund.
If I request a refund, how soon will I be reimbursed?
We endeavor to make sure all refunds are made as quickly as possible. In high season (during the winter and particularly in the run-up to and after Christmas) reimbursement may take up to 30 days from receipt of your returned item.
How do I return an item from a multi-buy offer?
Multi-buy offers (for example, buy 2 for $199 on a selection of cashmere and merino jumpers and cardigans) only applies to those products which are clearly displayed as such. Multi-buy offers are not valid when used in conjunction with any other promotions.
The multi-buy offers do not include postage or customisation, which are charged in addition to the price of the Products. No cash alternative will be given.
If you wish to return only one item from a multi-buy offer, you will be charged full price for the other item. You must return all items in that offer for a full refund.
Can I exchange an item?
Unfortunately we are unable to process exchanges.
However, if you would like to swap a garment for a different size or colour then please return that product for a full refund and place a new order for the style you would prefer. Once you have placed a new order, contact our Customer Service team ([email protected]) who will arrange for the postage charge on your new order to be refunded.
Faulty Garments
In the very rare occasion a garment is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected. WoolOvers cannot be held liable for any washing errors or detergent damage.