I have purchased several items from Woolovers over the years and recommended it to many friends. However, I have noticed a decline in quality recently. The last jumper I bought did not retain its new look for long.
The two cardigans I recently purchased have been unsatisfactory. The black one 'balled' badly within 3 wears...it has not yet been washed but already looks old. The pink one, I have not yet worn but the dye is not even and there are patches on the back which are thin.
Thank you for your comments on your recently purchased item from us.We are sorry to hear that this item did not live up to the high standard you would expect from us. We are also sorry to hear about your dissatisfaction with the pilling of this garment. You have our assurance that the pills that appear are not a permanent feature on your garment. This is a temporary process that will occur with particularly soft lofty yarns. The pills can be easily removed with either a pilling comb or safety razor, or they will just fall away naturally during washing and wearing. We do understand that during the initial wearing it can make new jumper look scruffy but it is no different to the way a new carpet will release some fibres when it is new. The more frequently you wash the garment the quicker they will disappear. Please do not hesitate to contact us if you have any further issues.